


When you have insufficient disk space, the update will not be installed, hence triggering the error message.

Accept the EULA and click Advanced tab on the left (not Start Repair).Download and run the Malwarebytes Support Tool.If the problem still persists then please do the following so that we may take a look at your installation and try to determine the exact cause and possible solution: The list of items to exclude can be found in this support article. If it does not then if you have any other AV/AM software installed it would be a good idea to configure exclusions for Malwarebytes in the other software. I would recommend restarting your system and then trying again to see if that resolves the issue. It sounds like something went wrong and its process got hung up for some reason as the updater should not take that long and should time out if it can't reach the update servers. Before submitting your reply, be sure to enable "Notify me of replies" like so:Ĭlick "Reveal Hidden Contents" below for details on how to attach a file: Please attach the file in your next reply. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. You will be presented with a page stating, " Get Started!"Ī progress bar will appear and the program will proceed with getting logs from your computer Place a checkmark next to Accept License Agreement and click Next

You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-X.X.X.XXXX.exe to run the program NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:
